A status of "Paid" means that your order has been received, your payment has been processed, and the order is being processed. This also means that your orders next step is to be invoiced, special ordered (if needed), pulled, packed and ready to be shipped out shortly.

All orders over $100.00 are shipped with a Signature Required. If you are not going to be available at the ship-to address at the time of the delivery, Fed-Ex will not leave the package at your address. You have the option of having your package delivered to your work address, or picking it up at the FedEx office.

For "will-call" orders (to be picked up here at Toyota of Dallas) must be picked up by the purchaser. The purchaser will need to sign the invoice and the credit card charge form. We will need to verify the credit card you made your purchase with and we will also verify your ID, so be sure to bring both your card you used for the purchase and your Gov. issued ID, such as your drivers license.

Do you send out tracking numbers for every order?

No we do not. Since many products we sell are shipped directly from our suppliers, we do not always have tracking numbers available to us. When our suppliers furnish us with tracking numbers, we do forward them to our customers. We are also happy to try and get tracking numbers upon request if they are needed.

What do I do if I have a problem with my order once I receive it?

Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is immediately sent to our customer resolution team and management for proiority handling.

If you have an item on the website, does it mean that it is in stock? In most cases, yes, but not always. We try to stock the most popular of the literally thousands of Toyota and aftermarket parts and accessories available, however sometimes products go on backorder or a vendor will run out of their stock. These situations rarely occur but when they do please rest assured that we will work to expedite your delivery.

What happens if my product is on backorder?

If an item you order turns out to be on backorder for more than 4 days, we will let you know as soon as possible. You will then have the option to wait for the backorder status to change or cancel your order. If you keep your item on order your credit card will still be charged right away and it becomes a special order. Payment in advance is needed in order to place the order with our supplier and keep your space in line when the backorder status changes.

When will my credit card be charged?

Your credit card will be charged as soon as  you place your order.

If an item is on backorder, your card will still be processed. See What happens if my product is on backorder.

What is your credit card policy?

Please NOTE: We do not process charges online in real time due to the high level of Internet fraud. We only attempt a charge on your card when we are processing your order by manually typing in your card number on our credit card machine. We only process your credit card upon verification of:
1. Your BILLING ADDRESS (the address where you receive your credit card statement or bill and is printed on your statement or bill), which may or may not be the same as the SHIPPING ADDRESS (where you want to recieve your parts at). 2. The 3 digit CVV code (on the back of your card) on file with your bank or issuing Credit Card Company.

We accept Visa, MasterCard, American Express, Discover and Paypal as forms of payment. Each credit card company has established policies and procedures that we as a Merchant (seller) must adhere to. There are responsibilities that you as the "buyer" must adhere to which could include proof that you are in fact "the card holder" by means of reasonable identification (business or other listed telephone number with the credit card company database that we can verify).

If you have a question about whether any of our verification policies are not in line with their organizational policies, please contact American Express @ 1-(800) 528-5200, Discover @ 1-(800) 347-2000, VISA @ 1-(800) 228-1122 or MasterCard @ 1-(800) 826-2181.

We work hard to prevent fraud, so if you have received an email from us implying that you have placed an order Toyota of Dallas or our website www.TRDparts4u.com and you in fact have not, please inform us immediately.

Please be assured that we make all attempts to verify the real card holder prior to processing the charge.

• "Bill-to Address Policy"
Our Merchant system is secure and requires that we verify with the issuing bank the "registered billing address" prior to approval or shipment of your order. This is according to anti-fraud policies set by credit card companies that requires us to ship to the verifiable billing address only.

• "Ship-to Address" Policy
An Alternative ship to address can be established if you wish. In some cases you may have to contact your credit card issuer and add an "Alternative Shipping Address" that can be verified.. This is an address that allows us (upon authorization by the credit card company) to ship to a different address than the registered billing address.
If you are traveling and need a product shipped to a hotel or friends, the address must be verifiable in order for us to process your order. This is an accepted anti-fraud process by all credit card companies. For questions about this or other anti-fraud policies, please contact the card company for details. Their toll free numbers are in the Credit Card Processing section of this page.

• Statement Regarding fraud
We thank you for your business and hope that you understand that with the level of Internet credit card fraud approaching billions of dollars in losses, we must adhere to the policies of the issuing credit card Company.

• Enforcement
We will work with all law enforcement agencies (domestic and international) to validate or help in preventing FRAUDULENT use of credit cards!

• International Orders
We are unable to verify card ownership or addresses when the cards are issued to cardholders outside the USA. Most Canadian addresses can be verified, and we will accept orders for those those that can be verified. For all other international orders we require payment be either through wire transfer or Paypal*. The wire instructions can be emailed to you upon request, or it is easy to sign up for Paypal* at www.paypal.com

What is your return policy?
We handle returns fairly. In most cases, shipping charges incurred to you will not be refunded. The same goes for shipping back to us. If an item had free shipping, of course, shipping actually was paid by us and actual shipping charges will not be refunded and will be deducted from any refunds. In addition, a restocking fee may be charged if items are not resellable as new or returnable to our suppliers. Restocking fees vary but are typically 10-15%. Every case is handled a little differently depending on circumstances and we do try very hard to be fair.
We must be notified within 24 hours of delivery of any missing parts!

Please do not disassemble your vehicle or render it inoperative until you have verified that the enclosed products are correct and complete.

If any parts are missing, please contact our Customer Service at email  shipping@trdparts4u.com, and we will gladly research your question.

Please do not put yourself into an emergency situation requiring “Air”  Fedex service (even when an error on our part has occurred).

If you receive a part damaged you must contact your local  Fedex OR US Post Office within 48 hours to file a damage claim for replacement. Once claims are finalized with the shipper, only then will we send out the replacement parts.

Please read the return policy on unwanted, unneeded parts which is printed on your invoice. For convenience, you have 15 days from the date of purchase. Per terms of sale, we charge a 25% restocking fee on any item returned. Special order parts, used parts or electrical parts are NOT RETURNABLE. All returned packages must be marked with a Return Authorization Number, which can be obtained by calling or emailing Customer Service and shipped, freight pre-paid, to the address below:

**** ALL SALES ARE FINAL AFTER 15 DAYS ****